Today I am going to talk to you about something that you may, or may not, have already had to deal with—social media etiquette. As a writer who is either already in the public arena, or who wishes to be, social media etiquette is going to be extremely important.
Why social media etiquette matters…
I’m sure you’ve heard of branding in relationship to being an author, but this goes even further. Social media etiquette is important because how your fans, and the general public, see you is most likely going to equate to clicks and hopefully sales. If you’re like me, then it grates a little to know that you may need to censor yourself, even mildly, in order to keep the masses happy. But here’s the thing—it’s not censoring yourself I am advocating here, it all boils down to being nice.
Be you, but be the nicest you possible…
How to be nice in the age of controversy…
Here are five tips, and why they are necessary in today’s age of controversy:
Be open to honest and constructive conversation. If you have to talk about controversial things, do it, but avoid talking down to people.
Speak about specific persons, events, or statistics. Try your best not to assume that one specific incident is true of an entire people group. ex. Not all cops racially profile. Also don’t talk negatively about entire populations; a racial group, a group of readers, a state, a community, just don’t do it. They tend to raise arms when that happens.
Reciprocate. If someone follows you or shares/retweets you, at least with a thank you. A smiley face. Something. People remember when you are polite. They also remember when you are not.
Be yourself. Swear. Use funny gifs. Tell ridiculous stories. Be you. But be the politest you you can be.
Remember, the internet is forever. Let me say it again for those in the back. THE INTERNET IS FOREVER, and someone somewhere, screenshotted that awful thing you wish you could take back. So just to avoid it altogether, don’t say the awful thing.
A cautionary tale…
So now that I’ve given you the tips I live by, let me tell you why I feel this is so timely. I’m going to try and do my best not to name names. Not that long ago a very famous author said something on twitter that made me see red. Why? Because in a glib tweet she put down and mocked an entire state, and then I sat and watched her twitter blow up. I even shared her tweet on my author page as an example of how not to handle social media.
People who loved her writing told her they would never read her books again. They unfollowed her. Some tried to explain how wrong she was. But here is the thing, the whole twitter storm could have been avoided simply by not posting a tweet mocking an entire state. And this is only the latest incident in the past year of huge name authors saying things that have left their fans gasping with disbelief.
Learn from other’s mistakes…
Here’s the takeaway. The impact on this huge name author won’t be
long term. She has been around long enough that one twitter storm won’t harm her name or reputation, but an up and coming author? This could mean the black mark publishers won’t touch. As readers get more and more comfortable with contacting their favorite authors, they also get more comfortable judging them. And if you are judged to be a not nice person, it could ruin your career.
So please, as you start your writing career, or even if you are halfway through one, keep social media etiquette in mind before you post to twitter or facebook. Once it’s out there, it can’t be taken back, not completely.
We love to hear from our readers. How do you handle social media etiquette? Do you have any personal rules?
Sheri Williams is an author who laughs in the face of genre. She always knew she would be a romance author one day, until she found the macabre that lives in her heart and her brain. Equally as comfortable in her own imagination as she is in the real world, she finds inspiration everywhere. Her stories range from light to dark, then very dark, but always with a touch of romance.
Sheri is a wife and a mom, which bring her great joy. She is also a geek and an avid Netflix binger, which also brings great joy. She always has multiple projects on her plate and if you want to stay up to date, be sure to sign up for the newsletter on her website. You can also follow her author page on fb, on twitter, pinterest and Google+
Writers today have dreams of instant success and fame!
And because the idea of easy publishing is so tempting, we rush into it with no idea what we should do to promote ourselves.
Often our goal is just to gain any advantage we can in an increasingly competitive market. We may feel “creativity” in marketing trumps courteous behavior. We may suggest trading reviews with another author, not realizing this behavior could weaken our credibility. We may be so distracted by the elusive promise of financial success that we neglect to nurture our art. Or we may attach our pursuit of fame so tightly to our own identities that we can’t tolerate criticism in public forums.
We may champion “truth” in the words that we write, through gritty characters and accurate descriptions, yet cover up our own discrepancies, create false identities or fabricate falsehoods to gain advantage in this industry.
But we may be pursuing fame and fortune at the cost of ethics.
Ask yourself the following 10 questions and test and see how ethical you are as an author.
1. Have you ever used the words “best-selling” to describe your own books, when what you mean is that of all the books stored in your closet, Your Guide To Amish Zombie Princesses, really has generated the most sales?
2. Have you claimed that you sold thousands of copies, when really you sold 556 and you just rounded up?
You have? Then you may not be an ethical author. This is why: Ethical authors do not promote books by making false statements about them. Ethical authors do not lie about position on bestseller lists or consent to anyone else promoting them in a misleading manner.
3. Have you ever made up an endorsement for the back of the book, like say, “Taylor Swift called, ‘Your Guide To Amish Zombie Princesses’ the inspiration for her next album, coming out in 2016″? When the closest you got to Taylor Swift was when you accidentally changed your Pandora station from Muzak to ubiquitous pop tunes?
You have? Then you may not be an ethical author. This is why: If you engage in any practices that have the effect of misleading your readers/buyers of my books, then you’re behaving unprofessionally.
4. Have you ever been so upset over a negative review about your book online, that you called your mother and asked her to change it?
You have? Then you may not be an ethical author. This is why: Ethical authors should neverreact to any book review by harassing the reviewer or getting someone else to harass the reviewer. Ethical authors would never intrude on a reviewer’s privacy or condone a personal attack. If you do, you’re not just unprofessional, you’re also creepy.
5. Have you ever gone online under a pseudonym, say, Mary Jane Smith, and posed as a raving fan of Your Guide To Fighting Off Amish Zombie Princesses, just so you could boost sales and generate buzz and possibly get the attention of Taylor Swift?
You have? Then you may not be an ethical author. This is why: Ethical authors should neverhide behind an alias to boost sales or damage sales of another person. They should also not hide behind aliases to hurt another’s reputation. Pen names should be used for good, not evil. If you do this, you’re not just unprofessional, you’re also a coward.
6. Have you ever attacked other authors in the Amish Zombie Princess genre, just so that your book will look better? That’s impressive if you have because there are, thousands, you know?
You have? Then you may not be an ethical author. This is why: If you do not behave with courtesy toward readers, other authors, reviewers and industry professionals, then you are making us all look bad. If you air grievances or complaints in the press or online, then you’re behaving unprofessionally, possibly immaturely and come off as a whiner. Just don’t.
No matter what happens in life, be good to people. Being good to people is a wonderful legacy to leave behind. – Taylor Swift
7. Do you approach other authors privately, making deals to reciprocate positive reviews so that you look better? Do you ever reward someone, like say, promising them they’ll meet Taylor Swift next week at your house for pizza night, if they give you a five star review?
You have? Then you may not be an ethical author. This is why: Ethical authors should always be transparent about any reciprocal reviewing arrangements. Better still, they should avoid them altogether just so people won’t raise an eyebrow. This review by your author friend really isn’t worth it.
8. Have you ever taken the work of others, say, Dan Brown’s How To Fight Off Mennonite Undead Queens, and then tweaked it just a little to pass it off as your own?
You have? Then you may not be an ethical author. This is why: Plagiarism is bad, bad news. Don’t do it. Passing someone else’s works as your own is a sure fire way to lose years of credibility and a good reputation. Cutting and pasting is always easier, it is never, ever better.
9. Have you been accurate and fair in your finances? Or have you manipulated your numbers so that you aren’t taxed by all that income that Your Guide To Fighting Off Amish Zombie Princesses has made in 2014?
You have? Then you may not be an ethical author. This is why: Everyone needs to report income, pay taxes and keep good records. We know you got into writing so that you didn’t have to do math. If it’s really that hard for you, hire an accountant. This is the law, follow it.
All kidding aside. Each one of these ‘questions’ were exaggerated to prove a point. Is is possible, and sadly very common, to slip into dishonorable and unethical behaviors for the sake of a sale.
Jane Steen, a member of the Facebook group, 10 Minute Novelists, shares with us today about good practices and ethical behavior for writers. This is an important issue for everyone who has published either traditionally or independently. Please read and consider carefully Jane’s thoughtful suggestions on ethics for authors.
A short history of how I came to draft the Ethical Author Code
It started with a Facebook conversation between authors. Someone suggested a visibility tactic that involved, I think, upvoting your own book on a site. I can’t remember the specifics. But I do remember writing, “I don’t think that’s ethical.”
Up to that point, I hadn’t seen the word “ethics” used much in online places frequented by writers. Which isn’t to say that people weren’t being ethical.
Most authors behave ethically as a result of innate honesty or from a good upbringing. Many have a grounding in business ethics gained from years in the workplace.
And yet we all know there are rotten apples in the barrel. As an avid reader and reviewer who spends far too much time on Goodreads, I’m perhaps more aware than most authors of the damage unethical behavior does.
The activities of an unscrupulous minority have harmed the reputation of authors as a group, and self-published authors in particular. Book bloggers and top reviewers—the very people whom authors most wish to befriend—are extremely sensitive to breaches of ethics and etiquette, and their standards are high.
Very high. I’ve learned to see through their eyes, and I knew that readers perceived the tactic proposed in that Facebook conversation as spammy and unethical. So I spoke up.
A lively discussion ensued and I defended my position. I explained why authors owe it to themselves, to each other and, above all, to their readers to hold themselves to an ethical standard. As a result of that conversation the Alliance of Independent Authors (ALLi) invited me to contribute a post on ethics to the Self-Publishing Advice blog. I hoped to light a tiny fire to combat all the wrong-headed marketing advice I was seeing in writer groups and, worse, the growing animosity shown by authors to readers who dared to criticize their books.
I hadn’t anticipated the amount of attention my post would get on Twitter. I hadn’t expected the sudden eruption of YA novelist Kathleen Hale into book blogger infamy with her gleeful doxxing*—on a major website—of a reviewer who’d given her novel one star on Goodreads. I hadn’t foreseen the British case of a novelist who slugged his reviewer on the back of the head with a wine bottle, leaving her with concussion and stitches.
Within a month of my original blog post I’d been asked to draft an Ethical Author Code—which, let me tell you, is easier said than done. But with the help of the ALLi leadership and others, the Code went up on the ALLi website in time for the FutureBook conference in London. There ALLi’s Orna Ross announced it as a Big Idea that might help shape the future of the publishing industry. Blimey.
The Ethical Author Code isn’t just for self-publishers, by the way.
It’s for “any writer who has published a long-form work of fiction or non-fiction, either via a trade publisher or self-publishing platform.”
Because personal responsibility doesn’t stop when you sign a publishing contract.
The four major objections to the idea of an Ethical Author Code
As you can imagine, I’ve participated in a few discussions about ethics since then. I think I’ve identified the four major areas of pushback against the notion of an Ethical Author Code. Each point has its variants, but they go roughly like this:
How can we enforce the Code? And if we can’t enforce it, what’s the point of having it?
Why do we need a code or badge to show people we’re ethical? Shouldn’t they judge us by our actions?
This has all been done before, and failed. Stop flogging a dead horse.
Big Publishing employs all kinds of unethical business practices, and nobody objects to those. Why should individual authors be held to a standard that the corporations don’t keep?
These all seem like pretty compelling arguments for sitting on our hands and doing nothing. In this individualistic world, people are uncomfortable with the idea of being told what to do, and it’s that sense of discomfort that runs through all the objections I’ve encountered.
I’m here to argue that we authors are the ones who hold the power to mend the breaks the book world has suffered as a result of the unethical behavior of a minority. And I believe we can do it with as much flexibility and freedom as we all feel we need, given how different every author’s experience of publishing is these days.
I want to take the negatives of each of these objections and turn them around. I’d like to empower authors to encourage each other to a high standard of professional behavior, in the same way that we encourage each other to improve our writing craft and output.
1. A code of ethics isn’t about enforcement—it’s about personal responsibility
The point of having an Ethical Author Code isn’t to create some kind of ethics police. I’m not—never have been—interested in criticizing what other people do, and I don’t think you should be either. If you come across unethical behavior that infringes the terms of service of the website where it occurs, by all means report it or flag it or do whatever’s necessary, and then get on with your day. Finding a procedural way to deal with unethical behavior is vastly preferable to expressing your outrage on your blog or on social media, even if you’re offended because the host site doesn’t seem to be dealing with your complaint fast enough. (Believe me, if enough people complain, they will eventually take action).
The Ethical Author Code isn’t about other people—it’s about you. It’s about your commitment to being a true professional, one who employs ethics and etiquette as part of her author’s toolbox. I’ve been hugely encouraged to see authors referring to the Code when asking others for their opinion about a marketing ploy they’re thinking of using. It means they’re concerned about the long-term consequences of their actions. It’s that kind of long-term thinking that distinguishes the author who’ll go on to have a long and successful career as a beloved member of the book-loving community. Isn’t that what we all aspire to?
One variant of the unenforceability argument is the claim that if authors are to adopt an ethical code, so should, say, reviewers. How come they’re allowed to be vulgar and abrasive and offensive in their reviews, and we’re just supposed to turn the other cheek? Well, this is an area where we just have to take it on trust: taking responsibility for ourselves, rather than existing in a permanent state of outrage about other people, is the best policy for the long term. Somebody’s got to be the grownup, and since we’re the ones asking people to pay us to write, that’s us. Again, it’s about you, dear author, taking the decision to be the most professional You that you can be.
2. Think of the Code as a rallying point
I’ve noticed something about writers. They’re not joiners. Or maybe they’ve joined writers’ groups in the past and haven’t been comfortable with what they’ve found there. And if you’re already acting ethically, why should you have to tell people that? Won’t making a public declaration that you’re ethical make people suspect the opposite?
If that’s your objection, I’d ask you to think again. You already belong to a large group of people known to the public as Authors. The reading public make surprisingly few distinctions between the traditionally published and self-published, the avant-garde and the conservative, the professional and the sloppy. Authors—as a group—have a public image, and it’s not always a particularly professional one. What other people do is affecting you right now—it’s affecting your sales and your readers. I’ve lost count of the number of times I’ve heard avid readers say that they’re mostly reading books by authors who are no longer living and can’t throw a hissy fit about a negative review. Readers are no longer restricted to the books available in the library or the local bookstore—thanks to online shopping and e-readers, they have access to just about every book ever written.
And yet people are wired (somehow) to look up to writers in their communities. Perhaps it’s a halo effect that dates back to the days when our ancestors sat around a communal fire, breathlessly listening to the storyteller acting out tales of history and imagination. Perhaps there’s a sort of inbuilt assumption that those of us born with the gift of expressing ideas in fiction or otherwise are leaders, worthy of respect.
Go back to the Code and read it carefully. If you agree with its provisions—and if you’re like most authors, I’m sure you do—then think of making a public commitment to it as a rallying point, a way of showing your readers that you’re putting them first. It’ll take the efforts of a large number of authors over time to make an impact on the reading world, but I think we can do it.
3. A good idea should never be buried
I’m sure someone’s raised the notion of a code of ethics for authors before. All good ideas are perennial—each generation simply shapes them to fit their particular environment. And yet before writing the Code, I did an internet search on author ethics, and found—nothing. Whatever happened in the past didn’t stick around long enough, or didn’t quite have the right qualities to succeed. Or the timing wasn’t right. Ideas are like inventions—they need the right environment to flourish, and I believe we’ve got that environment now. Traditionally published authors know they have options they didn’t have before. Many self-publishers have grown from slightly unpolished beginners to consummate professionals. We’re closer to our readers than ever before, and promoting ethical behavior is a great way to show them we care about that relationship.
4. We’re leaders, not followers
The publishing world is changing fast. The largest publishers, of course, are the slowest to change, and that’s understandable. Over the years they developed a whole bunch of marketing tactics that worked because the market was much more concentrated in certain places (e.g. bookstores, print journals with review sections, bestseller lists.) They’re clinging to that older model because it still works up to a point.
It’s odd, though, that individual authors want to imitate those tactics, since they don’t have anything like the budget or the marketing staff the big publishers have. They often end up trying second-tier versions that veer close to unethical and often come across as spammy and offputting to savvy readers. Authors who are quietly achieving success in the new market conditions don’t use these tactics. The formula for long-term success is clear: write well, publish often, build your fanbase through the smart use of social media, and curate your backlist. There are a great many authors out there earning a living without even bothering about bestseller lists or co-op placements. They know that there aren’t any shortcuts—they work hard for what they get, they understand the business and they’re professional.
If you’re going to follow anyone, follow those authors. At the same time, the big publishing companies are coming under fire for some of those tried-and-trusted techniques. It’s possible that in ten years’ time many of those hallowed marketing strategies will be history. Using the practices of publishing corporations as an excuse to engage in unethical behavior is like building a house on quicksand–a poor long-term strategy for success.
I—and ALLi, which has been so instrumental in fanning the flames of the very small fire I lit back in August—see the Ethical Author Code as a win-win situation.
We’re looking for as many individual authors, readers, bloggers, writers’ organizations and publishing industry corporations as possible to express their agreement that ethics and etiquette are valuable tools for long-term success. As we near the end of the Gold Rush era of self-publishing and the traditional publishing world continues to change, I think we’ll find that the most successful authors are those who’ve learned to operate as highly professional creative entrepreneurs. And they don’t work in a vacuum—most successful authors are also well plugged into groups and organizations where they can motivate and support each other. They’re talking about best business practices, comparing notes on publishers, agents and service companies, and sharing tips for success. They’re starting to see publishers—large and small—as potential partners rather than as employers.
Above all, they’re aware of the responsibility that they shoulder when they expect readers to pay them to write books. The Ethical Author Code is, I hope, just the beginning of a discussion of the right way to do business. I’m hoping that in the not too distant future, books on business ethics and etiquette for authors will be on our shelves right next to the books on writing craft, or advice on book covers and marketing. In this maturing disrupted market, the keys to success will be quality and excellence in every aspect of a writer’s professional life. I’d love it if you could help me get the conversation going about the piece of the puzzle that’s been missing up till now.
Jane Steen is an historical fiction writer and lives in the Chicago area.
*doxxing or doxing is the online disclosure of information someone else would rather have kept private, such as her real name, address, phone number and so on.